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Product Updates 2 min read

UK mobile app, Xero Go, to be retired

Diya Jolly

Mar 11, 2024

LAST UPDATED: Mar 20, 2024

Over a year ago, we launched an early version of Xero Go to see how a purpose built app could help cater for the entry-level accounting needs of the self-employed in the UK.

We have spent the last year testing and refining Xero Go and after completing a careful review to understand the future of the product, we found greater investment was required to meet the changing customer needs and expectations around the product. 

By putting those resources into our core Xero accounting platform, payroll and our mobile app, it will allow us to better meet our customers’ needs over the long term.

As a result, we will be retiring Xero Go on 12 September 2024 and will reallocate these resources, capabilities and expertise as we sharpen our focus on delivering to customer needs. 

We really appreciate the support of the sole traders and our accounting and bookkeeping partners who have been using the app during this free period. 

What do Xero Go customers need to do?

All Xero Go customers can continue to use Xero Go for free until 12 September 2024. We recommend exploring alternative solutions to start using at the beginning of the new financial year (i.e. from 6 April) so all your data for the next financial year is in one place. 

The paid Stripe add on will continue to be available during this time, after which customers may choose to use their Stripe account separately.

For those that want to export their data, we’ve added a simple button in the app allowing users to instantly download data stored in Xero Go. The data can be downloaded as many times as required between now and 12 September. Users will need to upgrade to the latest version of the app, to utilise the export feature. 

What does Xero offer as an alternative

Xero offers Starter and Standard plans which are suitable for small businesses, and also have a companion mobile app. Additionally, these plans have some important features like bank feeds reconciliation that weren’t available in Xero Go. All current users of Xero Go can sign up via the latest version of the Xero Go app to receive six months free on either one of these plans, and we’ll work with you to migrate your data from Xero Go into your new Xero solution.

Current Xero Go users can register for a free webinar on alternate Xero Solutions here.

We want to reaffirm our commitment to supporting UK businesses and their advisors with digital solutions. We believe this decision will help us focus our efforts on the future, and deliver more value in the long term.

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