Xero to retire the Planday product in Australia; enters new Deputy Australia partnership

We know how important time, attendance and scheduling (TAS) needs are for any small business. And for Australian employers, we know it is even more important because Australia has some of the most complex payroll compliance requirements in the world.

Following a careful review of our current TAS solution, we have made the difficult decision to retire our Planday product on 30 September 2024. These changes have been made to enable Planday to focus on its core business in Europe.

 In light of this decision, we conducted a detailed review of how we can best serve our Australian customers with their time, attendance and scheduling compliance requirements.

New partnership with Deputy

That’s why today, we have also announced a new strategic partnership with Australia’s leading workforce management platform, Deputy, to help serve our Australian customers with their time, attendance and scheduling compliance requirements.

Founded in Australia, Deputy currently serves over 340,000 workplaces worldwide and was recently named Best Overall Employee Scheduling Software of 2023 by Forbes Advisor. Deputy’s intuitive platform, robust awards engine and seamless integration with Xero means we are confident this partnership will enable Xero to provide our Australian customers with a leading time, attendance and scheduling product.

As part of our new strategic partnership with Deputy, Deputy’s workforce management capability will be integrated into the Xero platform. This will provide a seamless, all-in-one payroll, accounting and workforce management solution to Xero’s Australian customers.

What do Planday Australia customers need to do?

We deeply appreciate the support that Australian Planday customers have given the product and understand there may be some disappointment with this news.

We wanted to provide plenty of notice prior to 30 September 2024 to find alternative solutions and have time for a smooth transition. Customers can check out our preferred partner Deputy, or there are alternate options in the Xero App Store.

For those interested in hearing more about Deputy’s product, they will be running a dedicated  webinar for any Planday customers, including details about the onboarding process. The webinar will focus on setting up a Deputy account to best reflect how you schedule and manage your team in Planday today. To sign up for a webinar time that is most convenient for you, please visit this link.

We will continue to fully support the Planday product until the retirement date. Planday customers can export their data at any time to manage their record keeping obligations by following the instructions on the Planday help centre. Customers can also contact the Planday support team by logging in to their Planday portal or on the website to chat to the team.

This news doesn’t impact any of Planday’s customers in other locations, and Xero continues to offer an integration with Planday in the UK through the Xero App Store.

For Xero customers interested in the new Deputy integration

Xero integrates with Deputy today and you can contact them to find out more via their website and check them out on the Xero App Store.

The more deeply embedded experience will take time to build, but we’ll be sharing more when the development is further along.

We want to reaffirm our commitment to help small businesses run more effectively and we’re excited to partner with Deputy to bring its workforce management technology to Xero’s Australian customers, all in one platform.

Xero will have an ongoing revenue share agreement with Deputy in connection with this partnership.