Loving the look of that draft screen shot team!

* Please add one little thing… “From address” – would be great to be able to send “From” a different address than you are logged in with!

Can we have the default dropdown box to just be “just a PDF attachement”

Fantastic – thanks for the rapid addition to sending options!

I agree with the “from” address comment above – We need to ensure money is sent to the right address, to to our company registered address at the accountants.

Great to see continued development – much appreciated

Richie

Great job – that screenshot looks great. Another vote here for a “From: ” address field – it just doesn’t make sense to always send emails from the address of the person logged in.

Will the email templates support signatures?
http://blog.xero.com/2009/01/tip-email-signatures-are-a-must/ – was a wee while ago now!

would like to be apply to include a proper signature

from xero and reply-to my company email address is fine by me. I would prefer it defaults to my company email rather then my login email as I have a login for multiple companies, and it would look stupid if it came from me. (just think of all the book keepers using xero that have this problem right now)

Why is the first option (link which can be tracked) “recommended” ?

This new release will definitely make one of my clients much happier!

Definitely looking forward to being able to have multiple email address sending options!

It’s a good system. I would add that it would be good to have a drop down suggestion system for e-mail addresses used in the past

Are these options available from the ipad app? If so where abouts?

Thanks for making this feature optional – I agree that email signatures are needed fast!

@ Andrew
Re: Mail servers rejecting emails. Surely including the ip address/domain to clients TXT records in the the form of an SPF record would help here? http://en.wikipedia.org/wiki/Sender_Policy_Framework

Something like v=spf1 a mx ip4:(Xero Mail Server IP) etc… -all ?

Having the ability to set the reply to address is fine – You don’t necessarily need to set the from address (spam issues as you mentioned.

BUT….It shouldn’t ‘default’ to the users address as this is something that a user would need to change on _every_ invoice they send making them mad and it would be prone to error. This address should be part of the template. Only if there is no default reply to address in the template should it default to the users email address.

Last week I again sent out 3 invoices with my login email address as I forgot to logout and login as the billing account. That didn’t make me feel awesome…

Love the email templates, but I don’t want my invoices coming from a Xero address. This may sound silly, but just the fact that we have our own email domains ads quite a bit to our professional image. There are a lot of people in our line of business that simply use soandso@gmail. @Glen’s idea seems to be like a viable option for those that need the versatility. Set it up in the Invoice template.

Just a thought.

Well done guys, this tweak is just what we needed. Our clients are only interested in the PDF invoice – the link to online invoices risks confusing the process.

Overall, we’re really impressed by Xero’s attention to detail and use of language in the interface. So one niggle is the clunky line of copy that appears under the drop-down box (not visible in the screenshot on this post). It reads: “Online invoices provides you the best way to manage your debtors”.

Apart from the dodgy grammar, it bugs us because we feel online invoices are not the best way for us to manage our debtors. How about something like “online invoices help you manage your debtors”.

Can we persuade you to change it?!

Tokes (and team). Like the quick changes to customer feedback on the online invoicing front – restores my faith that you actually listen to customer feedback. Best option would have been to check it with a mixed panel of users in the design stage! This takes away “hunches” and actually makes the product user-driven.

Anyway – the reason for my post is to opine on the FROM email situation. I acknowledge that the mail rejection problem is a real one, but it is a red herring in this discussion. There are two issues – mail delivery and mail identity. Allowing users to change the outbound email address on invoices would have NO IMPACT on mail delivery – the same issues and risks would be present. Therefore to throw this up as a reason not to do it is a smoke screen. It changes nothing, apart from frustrating users.

To solve the mail delivery problem there are several options.

Using an outbound only email is only one option. If you go down this route then please ensure that the user’s name and reply-to address is configurable at the ledger level (not just at time of invoicing – or at least give an easy way to change it without having to retype it every time).

A more sofisticated version is to generate a xero.com email address for that ledger/user that redirects all inbound mail to the user (still set the reply-to and name correctly). For example, email is issued from ABC_Limited_1458@ledger.xero.com with accounts@abclimited.com as the reply-to address. If Xero receives any email to the ABC_Limited_1458@ledger.xero.com it simply forwards it on to accounts@abclimited.com.

The best solution has already been mentioned in the forums several times but you haven’t mentioned this. It’s the option of providing SMTP credentials to Xero. This eliminates both the delivery and identity problems completely!!

Just used the Save to Drafts option from the online view of a supplier invoice for the first time. How easy is that! Love, love, love Xero!!!

The big irony of online invoicing is that Xero still can’t send their own customers an online invoice to allow them to save it.

Hi there, I’m not sure if it has already been requested but I would love to have history recorded when I follow up outstanding invoices by emailing customer another copy. I currently manually copy and paste the email that I send and paste it into history. An automatic copy of the email in the history would be really appreciated. Thanks