Intermittent Connectivity Issues (Resolved)
We are currently experiencing intermittent Internet connectivity issues to our primary data centre. This may be preventing access to Xero for some customers. Our operations team are working to identify the cause of this issue.
We will provide any updates, including expected time for the service to be restored, as soon as we have more information.
UPDATE (Friday 11th Nov, 21:15 GMT) – We detected minor Internet connectivity issues between 19:30-19:40 GMT, 19:50-20:00 GMT and 20:40-20:45 GMT that impacted a small number of users. We are continuing to monitor the situation.
UPDATE (Friday 11th Nov, 0:51 GMT) – on further investigation it seems these connectivity issues were only affecting our own monitoring systems and few if any customers were actually impacted, reflected by the fact that no customers reported any issue with accessing Xero over these times.
It is difficult to determine the level of impact on customers globally from these sorts of Internet connectivity issues and we do like to communicate any concerns we have as early as possible. In this case we were seeing less active customers on the system than is usual for that time of day, but this now appears to be just due to decreased customer usage today.
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