Comments on: Improved Debtor Management (0:39) http://blog.xero.com/2009/02/expected-payment-date/ Xero Accounting Software Thu, 09 Feb 2012 05:28:52 +0000 hourly 1 By: Matt Barnett http://blog.xero.com/2009/02/expected-payment-date/comment-page-1/#comment-18840 Matt Barnett Sun, 18 Dec 2011 20:29:06 +0000 http://blog.xero.com/?p=4120#comment-18840 Hi Joe, I understand you've since been speaking with the support team regarding best processes within Xero. Agree there's more for us to do in this space and we will get there with many of your suggestions, unfortunately given time and resource we won't have everything resolved in the near future (as much as we'd love to). Your feedback is definitely noted. Hi Joe, I understand you’ve since been speaking with the support team regarding best processes within Xero. Agree there’s more for us to do in this space and we will get there with many of your suggestions, unfortunately given time and resource we won’t have everything resolved in the near future (as much as we’d love to). Your feedback is definitely noted.

]]> By: Joe Reevy http://blog.xero.com/2009/02/expected-payment-date/comment-page-1/#comment-18769 Joe Reevy Tue, 13 Dec 2011 11:28:03 +0000 http://blog.xero.com/?p=4120#comment-18769 We get a lot of standing orders and Xero is really a difficult system if you do. You can't change the default display of debtors to alphabetical. You can't change the default to 100 a page. To receipt a bank payment, you have to find it in debtors (ie reformat every time), click it, it then defaults to today for payment, then allocate the bank account form your bank list (can't set a default there), click paid, go up and reopen the invoice, click email, paste in the thanks for paying message and press send. You then start the whole process from scratch again. It is massively time consuming. This should be a one-click operation and defaults should be user-definable. I have asked over and over again, to no avail. I believe Liquid does all these things, and because I am now wasting 6 hours a month on this charade - fighting with the unnecessarily laborious sales ledger system, that's what I am looking at now. I have even offered to pay for this to be developed, but they just don't want to know.They do do some things (liek the changed payment screen) where you think 'big deal', but make the user's life easier????? We get a lot of standing orders and Xero is really a difficult system if you do. You can’t change the default display of debtors to alphabetical. You can’t change the default to 100 a page. To receipt a bank payment, you have to find it in debtors (ie reformat every time), click it, it then defaults to today for payment, then allocate the bank account form your bank list (can’t set a default there), click paid, go up and reopen the invoice, click email, paste in the thanks for paying message and press send. You then start the whole process from scratch again. It is massively time consuming.

This should be a one-click operation and defaults should be user-definable. I have asked over and over again, to no avail. I believe Liquid does all these things, and because I am now wasting 6 hours a month on this charade – fighting with the unnecessarily laborious sales ledger system, that’s what I am looking at now.

I have even offered to pay for this to be developed, but they just don’t want to know.They do do some things (liek the changed payment screen) where you think ‘big deal’, but make the user’s life easier?????

]]> By: Paul Bailey http://blog.xero.com/2009/02/expected-payment-date/comment-page-1/#comment-2003 Paul Bailey Tue, 26 May 2009 03:49:40 +0000 http://blog.xero.com/?p=4120#comment-2003 In my experience if a business is having trouble with their receivables then they are not using an effective diary system or recording details of conversations with debtors. This function on Xero helps creditors focus on what needs to be done and prioritises calls, which will lead to more payments being made. A great easy to use tool. In my experience if a business is having trouble with their receivables then they are not using an effective diary system or recording details of conversations with debtors. This function on Xero helps creditors focus on what needs to be done and prioritises calls, which will lead to more payments being made. A great easy to use tool.

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